{"id":609939,"date":"2023-05-30T18:10:44","date_gmt":"2023-05-30T16:10:44","guid":{"rendered":"https:\/\/www.encotentin.fr\/?p=609939"},"modified":"2023-05-30T18:10:44","modified_gmt":"2023-05-30T16:10:44","slug":"office-de-tourisme-labellise-qualite-tourisme","status":"publish","type":"post","link":"https:\/\/www.lahague.org\/dev\/office-de-tourisme-labellise-qualite-tourisme\/","title":{"rendered":"Office de Tourisme labellis\u00e9 Qualit\u00e9 Tourisme"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"609939\" class=\"elementor elementor-609939\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-9b9eeb3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"9b9eeb3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-72e8881\" data-id=\"72e8881\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4960bf4 elementor-widget elementor-widget-text-editor\" data-id=\"4960bf4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Actualit\u00e9 de la S.P.L. de D\u00e9veloppement touristique du Cotentin.<\/h2><h3>L\u2019obtention la certification \u00ab Qualit\u00e9 Tourisme \u00bb avec la tr\u00e8s bonne note de 95\/100 !<\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5ebe00f elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5ebe00f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-c19b043\" data-id=\"c19b043\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-b2af825 elementor-widget elementor-widget-image\" data-id=\"b2af825\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" src=\"https:\/\/www.encotentin.fr\/wp-content\/uploads\/2023\/05\/qualite-tourisme-coul_cartouche-rf.png\" title=\"\" alt=\"\" loading=\"lazy\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3e821a0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3e821a0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-3781a88\" data-id=\"3781a88\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-03cb841 elementor-widget elementor-widget-text-editor\" data-id=\"03cb841\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>La marque Qualit\u00e9 Tourisme est un outil pour l\u2019am\u00e9lioration de la qualit\u00e9 de l\u2019accueil et des prestations touristiques en France, d\u00e9velopp\u00e9 par l\u2019Etat (via la Direction G\u00e9n\u00e9rale des Entreprises) dans le cadre d\u2019un plan national.<\/p><p>Elle permet aux h\u00f4tels, campings, Offices de Tourisme\u2026 d\u2019am\u00e9liorer leurs services et d\u2019en s\u00e9curiser la gestion, notamment \u00e0 travers des r\u00e9f\u00e9rentiels d\u00e9di\u00e9s \u00e0 chaque activit\u00e9.<\/p><p>L\u2019\u00e9coute et la satisfaction des clients sont au c\u0153ur du dispositif.<\/p><p>La marque Qualit\u00e9 Tourisme est un \u00e9l\u00e9ment de r\u00e9assurance pour les visiteurs, mais aussi pour les socioprofessionnels et les \u00e9lus.<\/p><p>L\u2019objectif de l\u2019Office de Tourisme est d\u2019\u00eatre dans une d\u00e9marche continue d\u2019excellence pour :<\/p><ul><li>Am\u00e9liorer son organisation interne, en permanence ;<\/li><li>Renforcer sa visibilit\u00e9 et la cr\u00e9dibilit\u00e9 de ses services ;<\/li><li>Renforcer le d\u00e9veloppement touristique de son territoire par la satisfaction de ses publics et les retomb\u00e9es \u00e9conomiques ainsi engendr\u00e9es.<\/li><\/ul><p>Une responsable Qualit\u00e9 coordonne la d\u00e9marche qualit\u00e9 et travaille avec une \u00e9quipe de r\u00e9f\u00e9rents dans chacun des services de l\u2019Office de Tourisme.<\/p><p>Depuis sa cr\u00e9ation en 2018, l\u2019Office de Tourisme a travaill\u00e9 en vue de la certification, via des rencontres, des formations, des audits internes. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-290e2e3 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"290e2e3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-d687c1f\" data-id=\"d687c1f\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-fe7db57 elementor-widget elementor-widget-gallery\" data-id=\"fe7db57\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"gallery.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8f8c42e elementor-widget elementor-widget-text-editor\" data-id=\"8f8c42e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Les points forts relev\u00e9s lors de l\u2019audit :<\/h2><ul><li>Une strat\u00e9gie et un plan d\u2019actions ambitieux,<\/li><li>La bonne collaboration avec la collectivit\u00e9,<\/li><li>La marque \u00ab Cotentin Unique par Nature \u00bb,<\/li><li>La qualit\u00e9 des outils de communication \u00e0 la fois grand public (brochures, site internet, r\u00e9seaux sociaux) et institutionnels (rapport d\u2019activit\u00e9, strat\u00e9gie),<\/li><li>L\u2019organisation des services avec des outils op\u00e9rationnels mis en place et qui fonctionnent,<\/li><li>La mise en place et la poursuite du S.A.D.I. visible dans l&rsquo;am\u00e9nagement Concept Store de Carteret (mobilier, espace accueil, carte murale&#8230;),<\/li><li>Une boutique agr\u00e9able et bien agenc\u00e9e,<\/li><li>Les formations indispensables pour la mise \u00e0 niveau des comp\u00e9tences \u00e0 la suite du regroupement,<\/li><li>La qualit\u00e9 utilis\u00e9e comme outil de structuration et de management interne,<\/li><li>Une \u00e9quipe motiv\u00e9e et dynamique avec l&rsquo;impulsion de la nouvelle Direction.<\/li><\/ul><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-525c907 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"525c907\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-a263a29\" data-id=\"a263a29\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ca42e0d elementor-widget elementor-widget-text-editor\" data-id=\"ca42e0d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4>Les socioprofessionnels ont souhait\u00e9 laisser un message aux \u00e9quipes de l&rsquo;Office de Tourisme<\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-058783e elementor-widget elementor-widget-text-editor\" data-id=\"058783e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<div style=\"padding:56.25% 0 0 0;position:relative;\"><iframe src=\"https:\/\/player.vimeo.com\/video\/831817773?h=607b4ef581&amp;badge=0&amp;autopause=0&amp;player_id=0&amp;app_id=58479\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture\" allowfullscreen style=\"position:absolute;top:0;left:0;width:100%;height:100%;\" title=\"L&amp;#039;office de tourisme du cotentin a obtenu le label qualit&amp;eacute; tourisme\"><\/iframe><\/div><script src=\"https:\/\/player.vimeo.com\/api\/player.js\"><\/script>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Actualit\u00e9 de la S.P.L. de D\u00e9veloppement touristique du Cotentin. L\u2019obtention la certification \u00ab Qualit\u00e9 Tourisme \u00bb avec la tr\u00e8s bonne note de 95\/100 ! La marque Qualit\u00e9 Tourisme est un outil pour l\u2019am\u00e9lioration de la qualit\u00e9 de l\u2019accueil et des prestations touristiques en France, d\u00e9velopp\u00e9 par l\u2019Etat (via la Direction G\u00e9n\u00e9rale des Entreprises) dans le [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":609941,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_eb_attr":"","footnotes":""},"categories":[483],"tags":[],"class_list":["post-609939","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-actualites"],"featured_media_urls":[],"_links":{"self":[{"href":"https:\/\/www.lahague.org\/dev\/wp-json\/wp\/v2\/posts\/609939","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.lahague.org\/dev\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.lahague.org\/dev\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.lahague.org\/dev\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.lahague.org\/dev\/wp-json\/wp\/v2\/comments?post=609939"}],"version-history":[{"count":0,"href":"https:\/\/www.lahague.org\/dev\/wp-json\/wp\/v2\/posts\/609939\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.lahague.org\/dev\/wp-json\/"}],"wp:attachment":[{"href":"https:\/\/www.lahague.org\/dev\/wp-json\/wp\/v2\/media?parent=609939"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.lahague.org\/dev\/wp-json\/wp\/v2\/categories?post=609939"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.lahague.org\/dev\/wp-json\/wp\/v2\/tags?post=609939"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}